Welcome to Dejavujewelry.com, where beautiful Jewelry is always moments away at your fingertips. You can instantly choose from thousands of breathtaking new styles in Sterling Silver and 14 Kt. Gold. Please visit our online showcase regularly for the latest styles of hand set Gemstones - Rubies, Emeralds, Sapphires, Diamonds, and Cubic Zirconia! The hottest Jewelry Styles before they appear in stores, discounted for incredible savings you won't find anywhere else!
Dejavujewelry.com, Inc.
1440 Coral Ridge Dr.
Suite 352
Coral Springs, Fl. 33071
Tel. 954-227-0505
Fax: 954-281-5404
info@dejavujewelry.com
Frequently Asked Questions (FAQ's)
How can I contact you? Our customer service department is open Monday
- Friday 9am-5:30pm EST for answers to your questions. You can call us: 954-227-0505. We will be happy to answer your questions, help you with
your order and do everything possible to make your shopping experience easier.
Is it safe to use my credit card? Absolutely. Dejavujewelry.com utilizes
industry-standard security measures, including SSL (Secure Sockets Layer). All
account information submitted to us is safely isolated from unauthorized Internet access.
Do you charge sales tax? Dejavujewelry.com is required by law to collect state and local sales tax when shipping to the residents of states in which we maintain offices - CA., FL., IN., PA., MA., VA., MD., GA.& TX.
How can I pay for my order? We gladly accept all of the major credit
cards: Master Card, Visa, Discover, and American Express/Optima. We also accept
Paypal, Checks and Money orders. Orders paid by check will be processed when
the funds have been verified. If you are sending a check, make sure to include
information on the item you want, your name, address, phone and email address
if you have one. Please make check payable to Dejavujewelry.com, Inc. and send
it to:
DejavuJewelry.com, Inc.
1440 Coral Ridge Dr. Suite 325
Coral Springs, Fl. 33071
U.S. Shipping Costs:
Shipping charges may vary depending on the item(s) you select, but typically
start at $7.95. Upgrades for express shipping are available at checkout. All
shipping is by insured ground transportation (either UPS, U.S.P.S. or Federal
Express). When your order is shipped, you will be sent a confirming email with
a tracking number - link, that takes you directly to shipping carrier's site
and automatically gives you the latest tracking information on your package.
How Long will it take for my order to arrive? All shipping is by insured
ground transportation (either UPS, U.S.P.S., or Federal Express). When your
order is shipped, you will be sent a confirming email with a tracking number
- link, that takes you directly to the shipping carriers site and automatically
gives you the latest tracking information on your package. Or you can return
to our site and request specific information regarding your order.
What is your return policy?
We strive to ensure that you have an easy and pleasant shopping experience with
us. Our products are carefully chosen to meet strict quality guidelines and
our friendly customer service will do everything possible to make sure you are
a satisfied customer! However, if you are not satisfied, you may exchange or
return your purchase for the selling price of the product by following the return
guidelines listed below:
- Please note that we do not accept return on earrings!
- Please note that we do not accept returns on Custom made items or specially
sized items!
- Please request a Return Merchandise Authorization number and return instructions
before sending back any item.
- Contact us at mailto:info@dejavujewelry.com Unauthorized returns will not
be accepted.
- We recommend that any returns you send to us be fully insured and via a
carrier that provides tracking information. In the event that a returned
package is lost or damaged during shipment back to our company, we will not
be able to refund you. Instead, you will need to contact the shipping courier
that you selected and file an insurance claim.
- All refunds will be made to the person/credit card that made the original
purchase.
- Some return exceptions to this policy may apply.
- All returns or exchanges must be made within 30 days of receipt.
- All refunds are minus the original shipping cost and less a 20% restocking
fee. Please allow up to 2 weeks for refunds to be processed.
Watch Return Policy
All watches are shipped with a return seal. If this seal is removed, damaged, or manipulated, return is void. This seal MUST be present and unaltered for any returns.
If you suspect that your watch may be somehow defective, please notify Dejavujewelry.com immediately. Do not attempt to repair the watch yourself or by anyone else.
ALL returns must have a return authorization before being returned to us. Requests for RMA must be made within 15 days of order delivery, and return back to us no later than 6 days after an RMA been issued.
Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
All returns are subject to a 20% restocking fee.
Watches with proven factory defects (as determine by Dejavujewelry.com) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
Picture or description discrepancies on our web site or other advertising are not considered defects.
Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, additional restocking fees may apply.
All shipping charges are not refundable.
Charges for additional links are not refundable.
Watches which have been sized (by anyone other than Dejavujewelry) are not returnable.
Freight charges for all returns will be the responsibility of the customer.
All orders cancelled prior to shipping and within quotes delivery time will be charged a 5% cancellation fee.
